Shipping Policy

SHIPPING POLICY

1. ORDER PROCESSING
Once payment is confirmed, we process and prepare your order within 24-48 business hours. You will receive a confirmation email as soon as your order has been processed.
Orders are not processed or shipped on Saturdays, Sundays, or public holidays.

2. SHIPPING ZONES AND RATES
We currently ship to Spain, the United States, the European Union, and the rest of the world, with the following rates:
- Spain: Free shipping.
- United States: Free shipping.
- European Union: €8.99.
- Rest of the world (international shipping): €12.99.
All prices in our store include the corresponding VAT.

3. ESTIMATED DELIVERY TIMES
Some of our products are shipped from warehouses in Europe and others from international warehouses, so delivery times may vary depending on the product and destination:
- Spain: Approximately 3 to 7 business days.
- European Union: Approximately 5 to 10 business days.
- United States and rest of the world: Approximately 7 to 20 business days.
These times are estimates and are not guaranteed. They may be affected by factors beyond our control, such as shipping company incidents, customs procedures, high-demand campaigns (Black Friday, Christmas, sales), or force majeure events.

4. ORDER TRACKING
As soon as your order is shipped, you will receive an email with the tracking number and a link to check the status of your shipment.

5. CUSTOMS, DUTIES, AND IMPORT TAXES
For international shipments outside the European Union, the package may be subject to import duties, customs fees, or local taxes determined by the destination country. These amounts, if any, are the responsibility of the customer and are separate from the price paid in our store; we have no control over such charges and cannot predict their exact amount.

6. DELAYED, LOST, OR DAMAGED ORDERS
If your order has not arrived after the estimated time, is significantly delayed, arrives damaged, or is lost in transit, please contact us at aspoviedo@gmail.com stating your order number; we will review each case individually in accordance with our Refund Policy.

7. INCORRECT SHIPPING ADDRESS
It is the customer's responsibility to provide a complete and correct shipping address at the time of purchase. We are not responsible for delays or losses resulting from an incorrect or incomplete address provided by the customer.

8. CONTACT
For any questions about your shipment, you can write to us at aspoviedo@gmail.com